Privacy Policy

Information we may collect

Winz Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during account activity. We aim to collect information that is reasonably needed to operate the service, meet our obligations and provide appropriate support.

Account and identity information

When you register or update an account, we may collect details such as your name, date of birth, contact information, login details, account preferences and information about your responsible gambling settings. We may also keep records of communications and requests made through customer support. This information helps us create and administer your account, communicate with you, provide services and respond to questions.

Verification information

To help confirm identity, protect accounts and meet applicable requirements, we may request verification information and documents. This can include information shown on an identity document, proof of account details, information about your age or other details needed for a verification check. Verification information may be reviewed using appropriate internal processes or service providers that assist with identity, security and fraud prevention.

Payment and transaction information

We may collect records about deposits, withdrawals, bets, account balances, bonuses or other transactions connected with the services. Payment information may be processed by payment providers and may be subject to their own privacy terms. We may receive information needed to confirm a payment or transaction, but payment details are handled in accordance with the arrangements used for that payment method.

Technical, device and usage information

When you use the website, we may collect technical information such as your device type, operating system, browser type, IP address, general location information, language settings, pages visited, session activity and information about how the website is used. We may also record security events, error information and information about the source of a visit. This helps us keep the website working, understand performance, detect suspicious activity and improve the player experience.

How information is used

Personal information may be used for the following purposes. We will use information in a way that is reasonably connected with the purpose for which it was collected, with the services you request or with our operational and legal responsibilities.

• To create, maintain and manage your Winz Casino account.
• To provide casino services, process account activity and display relevant account information.
• To verify identity, age and account ownership where checks are required.
• To identify, prevent and investigate fraud, money laundering, account misuse, collusion, technical abuse and other suspicious or unlawful activity.
• To process deposits, withdrawals and other transactions, and maintain accurate financial records.
• To provide customer support, handle complaints and respond to privacy or account requests.
• To maintain website security, monitor service performance, troubleshoot faults and protect the rights and property of players and the service.
• To meet legal, regulatory, taxation, accounting, record-keeping and responsible gambling obligations that apply to the service.
• To send service messages, including account, security, transaction and policy updates.
• To send promotional communications where permitted and where you have provided consent or another lawful basis applies.
• To analyse general usage trends and improve website features, content and functionality.

We may combine information from different sources where this is reasonably necessary for account administration, security, verification, support or compliance. We do not use personal information for unrelated purposes without an appropriate reason, notice or permission where required.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and related services. These providers may support payment processing, identity verification, fraud detection, technology hosting, website security, customer support, communications, analytics or other operational functions. They should only receive information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, investigate suspected misuse, respond to a valid legal request, resolve a dispute, enforce applicable terms or protect the security and integrity of the service. If information is handled outside Australia, appropriate steps are taken to manage that handling in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Winz Casino may use cookies and similar technologies to remember preferences, keep account sessions working, support security, understand website usage and improve performance. Some cookies are necessary for core website functions, while others may help with analytics, personalisation or marketing. Cookies may be placed by the website or by service providers supporting particular features.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block certain types of cookies or receive a notification before cookies are stored. If you disable cookies, some account or website functions may not work as intended. Browser settings vary, so consult the help information for your chosen browser if you need assistance.

Security measures

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure transmission, monitoring, authentication procedures and staff or provider requirements. No website, device or method of transmission can be guaranteed to be completely secure. You should keep your password and account access details confidential, use a secure device and contact support promptly if you believe your account has been compromised.

How long information is kept

Personal information is kept only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The period may depend on the type of information, the reason it was collected, account activity, unresolved disputes, security needs and applicable obligations.

Closing an account does not necessarily result in the immediate removal of every record. Some account, identity, transaction, security or communication records must be kept for a period required by law, even after an account is closed. Other information may be securely deleted, anonymised or otherwise removed when it is no longer needed. Where information must be retained, access and use will continue to be limited to the relevant purpose.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, contact support@winzcasino.click and explain what you are requesting. You may ask to access your personal information, correct inaccurate or incomplete details, delete information that can lawfully be deleted, or withdraw your consent to marketing. You can also use this address to ask questions about this Privacy Policy or raise a privacy concern.

For account security, we may need to confirm your identity before completing a request. This may involve asking for information already associated with your account or requesting a reasonable verification step. Please do not send unnecessary sensitive information with your request. If a request cannot be completed in full, we will explain the relevant reason where appropriate. For example, information may need to be retained for legal, security, fraud prevention, transaction or dispute-related purposes.

You can unsubscribe from promotional messages by using an available unsubscribe option or by contacting support@winzcasino.click. Choosing not to receive marketing will not normally stop essential service communications, such as security alerts, transaction messages, account notices or important updates about the service.

Accuracy and account information

Please keep your account details accurate and up to date. Accurate information helps with account security, verification, payments, support and responsible operation of the service. If your details change, update them through the available account features or contact support for assistance.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. When changes are made, the updated version will be made available on the website and the date or other indication of the update may be shown where appropriate. You should review this page periodically so you understand how information is handled.

By using the Winz Casino website or services after an updated Policy is published, you acknowledge the updated information to the extent permitted by applicable requirements. If you do not agree with a material change, you should stop using the relevant services and contact support about your account or privacy options.

For privacy questions, access, correction, deletion or marketing consent requests, contact support@winzcasino.click. We will consider requests carefully and respond in accordance with applicable privacy requirements.