Responsible Gaming

Keep gambling enjoyable and within your limits

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost rather than an investment. Only use money that remains after essential expenses, household commitments and other financial responsibilities have been met. Never use borrowed money, credit intended for necessities or funds set aside for rent, bills, food or savings.

A plan can make it easier to keep your gambling under control. Set a spending limit for each session or period, decide how long you will play and stop when either limit is reached. Avoid changing your limits during a session because you are chasing a result. Wins can encourage longer play, while losses can create pressure to continue. Neither outcome should change the boundaries you set in advance.

• Set a personal budget for gambling and review it regularly.
• Keep track of the time you spend playing as well as the money you spend.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Remember that game outcomes are based on chance and that past results do not predict future results.
• Do not treat gambling as a source of income or a way to recover previous losses.
• Keep your gambling separate from essential household money and other financial commitments.

There is no guaranteed strategy for winning. A win does not mean that another win is due, and a loss does not make a win more likely. Understanding this can help you make decisions based on your budget and personal choices rather than on expectations about what may happen next.

Safer gambling tools and personal controls

Depending on the services and settings available to your account, you may be able to use tools that help you manage your play. These tools are designed to support your decisions, but they work best when you choose limits before you begin and respect them once they are in place. Review the available settings in your account or ask the Winz Casino support team for general guidance on how to locate them.

Deposit and spending limits

A limit can help you control the amount you add or spend over a selected period. Choose an amount that is affordable for you, taking your full financial situation into account. A limit should not be set at the maximum amount you could possibly afford. It should reflect what you are genuinely comfortable losing as an entertainment expense.

Time reminders and breaks

Time can pass quickly while playing online. Use reminders, alarms or available session information to check how long you have been active. Taking a break can help you reassess how you feel and whether you are still making calm decisions. If you notice that breaks are becoming difficult, consider stopping for longer and using a stronger restriction.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a set period or indefinitely. When you request self-exclusion, follow the instructions provided and do not attempt to create another account or use another person’s account. If you think gambling is becoming difficult to control, self-exclusion can provide valuable space to seek advice and make longer-term changes.

Account access and personal responsibility

Keep your account details private and do not allow other people to use your account. If someone else is using your account, it may become harder to monitor your own play and apply your personal limits. If you believe your account has been accessed by someone else, stop using it and contact support through the available channels as soon as possible.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it does not always involve large losses. Changes in mood, behaviour, relationships or financial habits may be signs that gambling is having a negative effect. You do not need to wait for a crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps.

• Spending more time or money gambling than you intended.
• Increasing the amount you gamble to try to feel the same excitement.
• Chasing losses by continuing to play or increasing stakes after losing.
• Feeling restless, irritable or anxious when you try to stop or take a break.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, selling belongings or missing bills because of gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or other responsibilities.

If any of these signs feel familiar, stop and review your situation rather than trying to win back losses. Consider applying a break or self-exclusion restriction, telling a trusted person what is happening and speaking with a qualified gambling counsellor. Asking for help is a responsible decision and does not require you to explain or justify your situation to anyone.

Getting help and supporting someone else

Support is available for people who are worried about their own gambling and for family members, friends or colleagues affected by someone else’s gambling. A qualified counsellor can help you understand your behaviour, identify triggers and develop a plan that suits your circumstances. Support may include budgeting guidance, emotional support, practical strategies and help with conversations about gambling.

Players in Australia can look for a recognised gambling-help service in their state or territory, speak with a health professional or contact a community counselling organisation. You can also discuss your concerns with someone you trust, such as a family member, friend, doctor or financial counsellor. If money worries are involved, independent financial advice may help you review bills, debts and available options.

If you are supporting another person, try to remain calm and avoid blame or arguments about individual wins and losses. Explain what you have noticed, listen to their concerns and encourage them to seek professional assistance. You can set boundaries around money and account access, and you should not lend money to cover gambling losses if doing so could place you under financial pressure. Support for affected family members is available even if the person gambling does not want help.

If gambling is connected with thoughts of self-harm, threats, violence or immediate danger, seek urgent assistance from emergency services or an appropriate crisis service in your area. Your safety and the safety of others should always come first.

Our approach to responsible gaming

Winz Casino aims to provide clear information and promote informed choices. Responsible gaming is a shared responsibility: we provide information and available account controls, while players decide whether, when and how much to play. We encourage you to read the applicable terms, check the settings available to your account and ask questions if you do not understand a feature or restriction.

Gambling services are intended for adults who meet the applicable legal age and other requirements in their location. Do not gamble if you are under the legal age, if gambling is restricted where you live or if you are using another person’s identity or account. Parents and carers should take reasonable steps to prevent children from accessing gambling services, including using device security, keeping passwords private and supervising access to payment methods.

We may ask for information or take steps to protect account security, meet legal obligations and support safer gambling practices. Any request to apply a limit, break or exclusion should be made using the account or support process available on the website. Restrictions can be important, so read the instructions carefully and do not attempt to bypass them.

Responsible gaming information is general in nature and is not a substitute for professional medical, psychological, legal or financial advice. Your circumstances may require tailored support. If you are unsure whether gambling is suitable for you, the safest choice is to stop playing and seek independent advice before continuing.

1. Set a realistic budget before playing.
2. Choose a time limit and take regular breaks.
3. Never chase losses or gamble with essential money.
4. Use available limits, breaks or self-exclusion when needed.
5. Talk to a trusted person or qualified support service if gambling is causing concern.
6. Stop immediately and seek urgent assistance if there is a risk to your safety or someone else’s safety.